Rivo Casino Login - Sign In and Play

How I opened my Rivo account

The Sign Up button sits top right on every page. I pressed it on my laptop, and a short form opened over the lobby.

Rivo asked for my email, a password and my currency first, then my name, date of birth, address and phone number. I used my real details everywhere, because the name on the account has to match my documents and my payment method when it's time to withdraw.

From the first click to the lobby took me about three minutes, including the confirmation email.

1. Pressed Sign Up at the top of the page.
2. Entered my email and a long, unique password.
3. Picked pounds as my account currency.
4. Filled in my name, date of birth, address and phone number.
5. Ticked the terms box and created the account.
6. Clicked the link in the confirmation email.

Get the currency right first time. Changing it later means a chat with support, and it's much easier to simply pick pounds at the start.

Signing in on my laptop and my phone

The Log In button sits right next to Sign Up. Email, password, done. My browser saves the password, so on the laptop it's one click.

On my phone I use the mobile browser, since there's no app to install. I added a shortcut to my home screen, and face unlock fills in the password. It feels like opening an app, which is all I wanted.

The session stays signed in for a good while on my own devices. On anything shared I always log out from the account menu before I put it down.

The day I forgot my password

It happened once, after I switched phones and the saved passwords didn't come across. I tapped Forgot Password under the login fields and typed my email.

The reset link reached my inbox in under a minute. I set a new password and was back at the roulette table two minutes later.

A friend of mine locked himself out after too many wrong attempts. Live chat checked a couple of details with him and had the account open again in about ten minutes.

• Look in spam and promotions if the reset email doesn't show up
• Use the exact email you signed up with
• Ask live chat for a fresh link if the old one has expired

KYC before my first withdrawal

Rivo asked for documents when I requested my first withdrawal. They wanted a photo of my passport, a bank statement from the last three months and a screenshot of my Skrill account showing my name.

I uploaded everything in the account area on my phone. Approval came in about a day, my first withdrawal followed, and I haven't been asked for anything since.

A friend had one photo rejected for being blurry. Shoot in good light with all four corners of the document in frame, and you shouldn't have that problem.

Upload your documents right after your first deposit instead of waiting for the withdrawal. I wish I had, it would have saved me a day.

What I check in my account area

Once I'm signed in, the account area is where I spend a minute before every session. My cash and bonus balances are shown separately, and an active bonus has a progress bar for the wagering.

The transaction history lists every deposit and withdrawal with its status, which is how I've kept track of my payout times over six months.

• Cash balance and bonus balance side by side
• Wagering progress on any active bonus
• Full deposit and withdrawal history
• My VIP level and cashback
• Deposit limits, reminders and timeouts

Limits and breaks I've set myself

In my first month I set a weekly deposit limit of £100 in the account settings. When I lowered it later, the change was instant. Raising a limit takes a while to kick in, which I think is the right way round.

There are also session reminders, timeouts and self-exclusion. I used a 24 hour timeout once after a bad night on roulette. It worked exactly as described, and I couldn't sign in until it ran out.

Small login hiccups I've run into

A couple of times the site signed me out after I'd been idle for a while. Slightly annoying, but sensible, and the slot I was on picked up where it stopped.

Once, after a site update, my phone browser kept showing an old version of the lobby. Clearing the browser cache fixed it on the spot. That's the full list of my login problems in six months, which is a short list.